Happy New Year! We hope your holidays were filled with warmth, family and lots of love.
And now it is the new year – a time of renewed enthusiasm for us all, including our team at Maid Brigade of Northeast Ohio. We are excited about helping with all your cleaning needs this year!
Ray and I work closely with every member of our Maid Brigade team to ensure that we provide an unwavering attention to customer satisfaction. We are proud of our A rating from the Better Business Bureau
and most importantly of the kind and generous words of our customers. The relationships that we work hard to build and maintain are the true reflection and measure of our identity as a professional home cleaning company.
In today’s world, the word about a company’s reputation spreads, not only from person to person, but “over the internet” on many social media and review sites. While, on the surface, this is a wonderful thing, it also affords people an anonymity that allows them to say anything about a company, whether it is based in actual experience or not.
We’ve had a few of these reviews lately, and of course it is discouraging. And I find it most interesting that, when these ‘super negative’ reviews come through, they are from names we do not recognize as ever having done business with, and there is no reachable person on the other end that we can even follow up with.
While it is tempting to jump into the fray of negative reviews, we choose to continue to channel our energies in the positive direction of providing our clients with a high-value, helpful, time-saving, healthy benefits of the reliable, professional service that we offer.
Because these internet reviews do seem to be the way of the future for small businesses like ours, we hope you will consider writing a review on your favorite site by using the link Review Maid Brigade
. When you are happy, please share the word! When there is anything we can do to improve your experience, please let us know and we will address the situation immediately.
Thanks for your continued business, we appreciate the opportunity to work with you!
Margie and Ray Toombs